Human review before payout
Refunds are assessed by a person, not auto-approved by a billing rule. We review order state, service delivery stage, technical failures, and duplicate-charge evidence first.
Grantaura Trust Center
Refund Policy
Quick answers first, full policy below. Refund eligibility depends on the service you purchased, the work stage already reached, and whether the issue came from Grantaura, the payment layer, or missing client-side input.
Original payment method for cash refunds
Approved cash refunds are processed within 5-7 business days and returned to the original payment method.
Alternative solution before refund
Where appropriate, we first offer an alternative eligible grant or a dedicated research path. Refund processing continues if those alternatives are declined.
General Refund Policy
Grantaura offers different services with different delivery profiles. Refund decisions depend on the exact service, the work already completed, and whether the issue was a platform failure, operational failure, or a timing/input problem outside our control.
1. Submit the request
Send your order reference, service name, reason for the request, and any relevant timing context through our refund contact flow.
2. We verify the service stage
We check whether the order was pending, in preparation, submitted, duplicated, blocked by technical failure, or delayed because required information was not provided in time.
3. We issue the decision
You receive a clear outcome tied to the policy below: cash refund, service payment, corrected charge, or a no-refund explanation.
4. We close the loop
Approved cash refunds return to the original payment method. When another remedy fits better than a refund, we confirm that path with you before closing the case.
Related policies: Terms of Service and Privacy Policy
Assessment Submission Refunds
Assessment submissions are paid review work. The assessment fee ($5.99) is non-refundable once the assessment has been submitted and reviewed, unless a technical or Grantaura-side failure prevented proper delivery.
- Submitted and reviewed assessment: Non-refundable
- Technical failure preventing submission or processing: Full cash refund
- Duplicate charge caused by system error: Full cash refund
1-Apply (GrantLaunch) Refund Policy
GrantLaunch is stage-based service work. Refund outcome depends on whether the project was still pending, actively being prepared, already reviewed, or already submitted to the funder.
Early cancellation
Within 24 hours of payment and before preparation begins, the order is fully refundable.
Late-stage work
Once a project reaches QA review or delivered materials are handed over for self-submission, cash refunds no longer apply.
Our operational failure
If Grantaura causes the failure through operational error, the policy allows a full cash refund even in otherwise restrictive states.
| Scenario | Refund |
|---|---|
| Cancelled before quote confirmed, or quote never paid | Full cash refund |
| Within 24 hours of payment, before preparation begins | Full cash refund |
| Grant application in preparation (in_preparation status) | 50% cash refund for that grant |
| Grant application in QA review (qa_review status) | Case-by-case non-cash remedy review |
| Grant application submitted to funder | Non-refundable |
| "I'll Submit Myself" chosen and application materials delivered | Non-refundable |
| More than 14 days from payment date (regardless of status) | Case-by-case non-cash remedy review |
| Grantaura fails to deliver due to operational failure on our part | Full cash refund, regardless of submission status |
Alternative remedy path
When a cash refund is not the right outcome, Grantaura may offer a scoped rework, corrected delivery path, or another documented non-cash remedy that fits the project state.
Funding outcome boundary
GrantLaunch covers expert preparation and submission services. Funding decisions are made by the funder, so an unsuccessful decision is not by itself grounds for a refund.
Full Application Submission Refunds
This policy applies to Full Application Submission orders handled by Imran and the Grantaura team. Refund outcome depends on work already performed, client responsiveness, and whether the failure came from Grantaura or the applicant side.
Before work starts
Cancel within 24 hours and before work begins for a full cash refund.
If you are ineligible
If the assessment is completed and you are not eligible, the refund is reduced by the $5.99 assessment fee and Stripe processing fees.
After submission
Once the application has been submitted to the grantor, the service is non-refundable unless the failure was operationally ours.
| Scenario | Refund |
|---|---|
| Before work begins (within 24 hours of payment) | Full cash refund |
| Assessment phase complete, found ineligible | Full cash refund minus $5.99 assessment fee and Stripe processing fees |
| Assessment phase complete, eligible, before application prep | 50% cash refund |
| Application in preparation | Service payment only |
| Application submitted to grantor | Non-refundable |
| Grantaura operational failure (missed deadline or incorrect submission by our team) | Full cash refund |
| Wrong price charged (system error) | Difference refunded |
| Duplicate payment | Full cash refund on duplicate charge |
Before refund issuance
Before issuing any refund, Grantaura will offer alternative eligible grants or dedicated grant research service. Refund processing continues only if those options are declined.
Client-delay boundary
If a deadline is missed because required documents, approvals, or portal access were not provided in time by the client, Grantaura is not responsible for that missed submission window.
Funding outcome boundary
Full Application Submission covers professional preparation and submission support. Grant decisions are made by the grantor, so an unsuccessful funding decision is not itself grounds for a refund.
Cash refund timing
Approved cash refunds are processed within 5-7 business days and returned to the original payment method.
How to Request a Refund
Use the refund contact route when you want a formal review. Include your order reference, service name, what happened, and any timing details that affected the work.
Submit a Refund Request
You can also email us at contact@grantaura.com.